OUR POLICY
TASTINGS: Tastings will now be take away only. They are $35 for three flavors from our menu or $40 for four flavors. All tastings are baked to order and thus the fee. Tastings are usually booked on Saturday mornings but any other time can be arranged. I prepare a take away box for you to pick up, then a follow up email can be done to discuss future plans to move forward with your cake.
CHANGES, REFUNDS & CANCELLATIONS: All orders will come with a description “contract/invoice” which will cover all details of the cake. This description must be agreed upon before the cake is made. Your cake must be paid in full before it is made and/or picked up.
ORDER CHANGES: We require 1 week notice for All changes. No changes to size, flavor or decoration can be made after this time. We are always happy to add cupcakes to orders in the event that you need to serve more guests, but let us know as soon as possible. Leftover cake can be frozen for another day in the event you have ordered too much for your guest count.
REFUNDS: We promise to do our best to provide the best tasting & best looking cakes around. Custom orders are created with love by me just for you. $100 NON-REFUNDABLE DEPOSIT IS REQUIRED FOR ALL ORDERS OVER $100 -Deposit refunds will not be made for cancellations of any kind, but will be applied to your order as a credit in the event that a change of date occurs due to family emergency or act of god. Due to the handcrafted nature of our products, we are unable to provide full refunds or exchanges of custom cake in the event you cancel after 1 week from your event date. Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves the bakery or has been delivered to your venue. Please be advised that if you accept a cake, it is now your responsibility for how the rest of the night goes with it. If you leave a cake out in the Texas sun, it will melt in a matter of minutes. Just be aware of the conditions the cake will be displayed under.
LAST MINUTE ORDERS: If you place an order within one week of pick up or delivery time, there will be an extra $1/serving fee.
TRANSPORTING – You are responsible for transporting your order home safely & we are not responsible once an order leaves our premises. Cakes should never be placed on seats! Place them on the floor board of the vehicle so that they are level. Refrigerate cakes that will not be eaten within two hours of pickup.
ALLERGY WARNING!!!Every product produced in our bakery is made with shared equipment that may have come in contact with ingredients containing allergens including but not limited to: Peanuts, Tree nuts, Soy, Dairy, Eggs, Gluten, Wheat, etc. For gluten free, nut free, or dairy free orders, we do our best to clean off any allergens but if you have severe food allergies, it is advised that you do not consume our products.
FREQUENTLY ASKED QUESTIONS
Q: How much advance time do custom cakes need to be ordered?
A: We prefer to have at least a 1 month prior to your event to guarantee the date is available for you.
Q: Can we come in the bakery and pick up last minute cakes and treats?
A: No, I’m currently a one woman show and do not have a brick and mortar shop that has pre-made treats. We are appointment only.
Q: Do you deliver?
A: Yes, if your cake is for a wedding or large event, I do deliver, for a $50 fee. Otherwise we can arrange a time for you to pick up.
Q: What is the best way to contact you for an order or tasting?
A: Email! I like to have everything written out so we both don’t miss anything. Jazzbirdbakery@gmail.com or through the contacts form on this website.
Q: What payment methods do you take?
A: I like to use Zelle and Applepay, but I also take mailed checks as long as there’s enough time for the check to clear. I currently don’t take credit card payments.